Refund policy
Service
If something goes wrong, contact us quickly so we can review the issue.
Work already started
Refunds may depend on whether guided preparation, human review, attorney review, or reviewed-material preparation work has already started.
Government fees separate
USCIS or government filing fees are separate from Immigration Oasis service fees.
Contact support
Use the contact page for billing or refund questions.
Refund and cancellation summary
If we have not started human review, you may request cancellation or a refund. Once a human review or attorney review has started, refunds may be limited because work may already be underway. USCIS and government filing fees are separate and are not paid to Immigration Oasis.